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Having trouble with your iPod?
Just so that you don’t waste your
time unnecessarily, please try
these tips first

““Dear Annie,
I would just like to express my sincere appreciation for once again helping me fix my Ipod. I would also like to commend you on you friendly and helpful nature while helping me with my problem. I understand that it is part of your job to be friendly but you have taken that to the extreme and for that I am truly grateful
Once again thank you enormously.
Yours truly
Andy Cook 23/04/09

iPod Troubleshooting

bullet-orange Recharge

recharge If you see this screen or the screen says, "Charging. Please wait…", keep iPod connected so it continues charging.

Note:
  • Use a high-power USB port such as the one on your computer, or use your iPod touch AC adapter (sold separately).
  • Don't use the USB port on your keyboard because it is a low-power port and iPod touch will not charge.

bullet-orange Retry

macbook-usb-ports Retry your iPod with a different USB port on your computer, not a USB port on your keyboard or hub.

bullet-orange Restart

Restart your computer, and make sure that you have the latest software updates installed.

Note:
  • To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
  • To update your Mac OS software, select Software Update from the Apple menu.

bullet-orange Reinstall

  1. To update and reinstall your iPod software, first download the latest version of iTunes.
  2. Next, open the new version of iTunes and connect your iPod to your computer.
  3. Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

bullet-orange Restore

Note:
  • Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore your iPod For Windows:
  1. Make sure you've reinstalled the latest version of iTunes.
  2. Open iTunes, and then connect your iPod to your computer.
  3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
  4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
  5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

How to restore your iPod For Mac:
  1. Make sure you've reinstalled the latest version of iTunes.
  2. Open iTunes, and then connect your iPod to your computer.
  3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
  4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
  5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
    • Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
  6. A message will appear prompting you to enter an administrator's name and password.
  7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.


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